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Importance
to You |
QuikCut Performance |
Compared to Our Competitors |
Quality |
Do our products meet your requirements? |
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Does our quality performance meet your standards? (PPM, % rejects) |
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Is prompt attention given to quality issues? |
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When required is the documentation adequet / accurate? |
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Importance
to You |
QuikCut Performance |
Compared to Our Competitors |
Delivery |
Are parts received on time? |
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Are packaging requirements met? |
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Are our lead times in line with your requested deliveries? |
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Do we accomodate special requests / scheduling needs? |
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Importance
to You |
QuikCut Performance |
Compared to Our Competitors |
Customer Relations |
Is our customer support readily accessible? |
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Is our customer service honest and reliable? |
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Are calls received in a courteous matter? |
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Does customer service respond quickly and efficiently? |
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Importance
to You |
QuikCut Performance |
Compared to Our Competitors |
Competitiveness |
Quote turnaround time? |
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Pricing? |
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Technical Competency? |
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Importance
to You |
QuikCut Performance |
Compared to Our Competitors |
Miscellaneous |
Is technical service / engineering support adequet? |
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Does our computer technology adequetly meet your needs (EDI, email, etc..)? |
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Are our records (invoices, packing slips, etc...) accurate? |
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Do we quickly and accurately correct billing errors? |
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